LLIVO Cancellations and Refunds Policy

Managing cancellations and refunds is an important part of hosting on LLIVO, whether you list a cozy cabin, a beachfront villa, or a city rental with airport pickup. A clear cancellation policy builds trust with guests and protects hosts from unexpected losses.

This guide explains LLIVO’s cancellation policies, best practices for handling refunds, and tips to minimize cancellations while keeping your hosting business strong.

1. LLIVO’s Cancellation Policy Options

Flexible Policy

Guest-Friendly: Full refund for cancellations up to 24 hours before check-in.
Best For: Hosts who can quickly rebook their property.

Moderate Policy

Balanced Approach: Full refund if the guest cancels 5+ days before check-in.
Partial Refunds: Cancellations within 5 days may still qualify for partial refunds.

Strict Policy

Protects Hosts: Full refund only if cancellation occurs within 48 hours of booking and at least 14 days before check-in.
Closer to Stay Dates: Minimal or no refund applies.

2. Choosing and Communicating Your Policy

Assess Demand: High-demand rentals (e.g., luxury vacation homes or holiday-season stays) may benefit from stricter policies.
State Clearly: Add your cancellation policy in your property description and booking confirmation emails.
Update as Needed: Adapt your policy seasonally or in response to guest behavior.

3. Guest-Initiated Cancellations

Respond Quickly: Acknowledge the cancellation with empathy.
Review Refunds: Confirm the amount due based on your chosen policy.
Process Securely: Always issue refunds through LLIVO for safety and transparency.

4. Host-Initiated Cancellations

Avoid Cancelling: Host cancellations can hurt your listing ranking and guest trust.
Communicate Early: If unavoidable, notify guests promptly and help them find alternatives.
Know the Penalties: LLIVO may apply penalties for host cancellations.

5. Extenuating Circumstances

Certain events may override normal cancellation rules, such as:

Natural Disasters: Hurricanes, wildfires, or other emergencies.
Personal Emergencies: Serious illness or family crisis.

Always provide documentation if requesting exceptions. Stay updated with LLIVO’s official policies on our About Us page.

6. Tips to Reduce Cancellations

Keep Your Calendar Updated: Avoid double bookings.
Set Clear Expectations: Use detailed descriptions and high-quality photos.
Stay Proactive: Message guests before arrival and answer questions quickly.

Conclusion

Handling cancellations well helps you maintain a positive reputation and encourage repeat bookings. By setting the right policy, communicating clearly, and treating guests with empathy, you can minimize cancellations and maximize your success as a host on LLIVO.

Ready to grow your hosting business? Sign up on LLIVO and join a community built on trust, hospitality, and authentic travel experiences.