Accessibility & Disability Support on Llivo

At Llivo, we believe that travel should be accessible to everyone. We’re committed to creating inclusive experiences where all guests—regardless of ability—can confidently enjoy short-term vacation rentals. This page provides practical guidance for both guests and hosts on accessibility, disability support, and inclusive travel.

Our Accessibility Commitment

We continuously work to improve accessibility across our platform by:

Encouraging hosts to clearly describe accessibility features in their listings
Offering filters that help guests quickly find properties that meet their needs
Updating our website and mobile app for improved usability and accessibility compliance
Providing dedicated support channels for accessibility-related inquiries

Booking Accessible Listings as a Guest

Finding the right property is simple with Llivo’s tools:

Use advanced filters to locate properties with features such as ramps, step-free entrances, elevators, or accessible bathrooms.
Read detailed property descriptions carefully to confirm features like grab bars, wide doorways, or ground-floor access.
Communicate directly with hosts to clarify specific needs—such as parking arrangements, service animal policies, or accessible public transport nearby.

Tip: Before booking, create a checklist of your accessibility requirements to make communication with hosts easier.

Accessibility Best Practices for Hosts

Hosts play a key role in making travel more inclusive. To support guests with disabilities, we recommend:

Listing all accessibility features (e.g., wheelchair access, step-free showers, wide hallways, visual fire alarms).
Adding photos that clearly show accessible features (entrances, bathrooms, pathways).
Regularly reviewing your property to identify improvements, such as installing ramps, brighter lighting, or non-slip flooring.
Being transparent—if your property isn’t fully accessible, state it clearly to set accurate guest expectations.

Requesting Special Assistance

Guests who need additional support can:

Message the host directly to confirm accessibility features before booking.
Contact Llivo’s support team via our Support Page for personalized guidance.
Request reasonable accommodations, such as early check-in for medical reasons or accessible parking details.

Reporting Accessibility Issues

We are committed to constant improvement. If you encounter any accessibility challenges:

Report barriers or issues directly through our support channels.
Share feedback about property accessibility to help other guests and inform hosts.
Suggest improvements to our platform so we can enhance inclusivity for everyone.

Conclusion

Accessibility isn’t a one-time effort—it’s an ongoing journey. At Llivo, we’re dedicated to making travel welcoming, safe, and enjoyable for everyone. Whether you’re booking as a guest or hosting a property, our shared goal is to create a more inclusive travel community.

Need help now? Contact Llivo Support for assistance with accessibility-related questions.