FAQs

1. Why is uploading my picture in my profile mandatory?

Uploading a profile picture is mandatory for security reasons and to help both hosts and guests recognize each other, especially during airport pickups. It enhances trust and ensures a smooth and secure meeting experience.

2. How can I rent transport for my additional needs during my stay?

You can book transportation services directly from your host on the Llivo website. Simply select the transport option while making your booking or contact your host through the platform for arrangements.

3. Is my credit card information saved on Llivo's platform?

No, Llivo does not save your financial information. All transactions are securely processed through Stripe, which does not store your credit card details.

4. What details about myself do I need to provide?

You should share details that you believe will help your host or guest get to know you better. Information about your career, education, interests, and age can make for a more engaging introduction and enhance the overall experience.

5. How will my host find out about my itinerary details?

You can share your itinerary details with your host via SMS or through the Llivo platform messaging system as part of your introduction.

6. When does the host receive the payment?

Payments are securely held by Stripe and are only released to the host after the guest's stay is completed. This ensures both parties' satisfaction and security.

7. Where can I contact you if I have a question?

For any inquiries, please email us at info@llivo.com. Our team will respond to your query as soon as possible.

8. What safety measures does Llivo provide?

Llivo prioritizes safety with verified host profiles, secure payment systems, and robust communication tools. We also offer guidelines for maintaining a safe and welcoming environment for both hosts and guests.

9. What if I do not have accommodation but have transport?

If you do not have accommodation but can provide transport services, you can still list your transportation offerings. Recommend nearby hotels and offer your transport services for the duration of the guest's stay.

10. What if I have a room to rent but not transport?

You can list your room or house on Llivo. Guests can then choose to rent a car from another provider or make their own transport arrangements.

11. How do I ensure the safety and security of my stay or hosting experience?

Llivo encourages thorough profile verification, mutual reviews, and clear communication between hosts and guests. Additionally, payments held by Stripe ensure financial security.

12. Can I cancel my booking?

Yes, you can cancel your booking according to Llivo's cancellation policy. Please refer to our cancellation terms and conditions on the website for detailed information.

13. What if there is a dispute between host and guest?

Llivo offers a dispute resolution service to help resolve any issues that may arise. Contact our support team at info@llivo.com for assistance.

14. Are there any additional fees for using Llivo's services?

Llivo charges a nominal service fee for the use of its platform. This fee helps us maintain and improve our services, ensuring a high-quality experience for both hosts and guests.

15. How do I leave a review for my host or guest?

After your stay or hosting experience, you will receive an email prompting you to leave a review. Your feedback helps maintain the quality and trustworthiness of the Llivo community.

16. Why "Includes Airport Pickup & Drop-off Service" is showing when I am booking transport?

This message is to confirm that you are not being charged for Airport and Pickup which is included one time when you rent a room.

17. How can I message a Host to enquire about transport?

On the booking page of transport there is contact link under about the listing author, please click it and message your host provider.

18. How does Llivo work for hosts?

Llivo connects hosts with travelers seeking unique experiences. As a host, you can list your property, set your rates, and offer additional services like airport pickups. Llivo's platform helps you manage bookings and payments effortlessly.

19. What makes Llivo different from other rental platforms?

Llivo stands out by offering personalized guest services and fostering a community where guests feel like friends. Our platform supports unique features like airport pickup and tailored experiences that go beyond standard rentals.

20. How do I list my property on Llivo?

Listing your property on Llivo is simple. Create an account, fill in your property details, upload photos, set your rates, and include any additional services you offer. Once submitted, your listing will be live for travelers to book.

21. How can I maximize my earnings on Llivo?

To maximize your earnings on Llivo, offer competitive rates, provide exceptional guest experiences, and utilize add-on services like airport pickup. Engaging descriptions and high-quality photos can also attract more bookings.

22. What personalized services can I offer to guests?

Hosts on Llivo can offer a range of personalized services, including airport pickups, guided local tours, and customized meal plans. Tailoring these services to guest preferences can enhance their stay and increase your earning potential.